E-Commerce & Retail Software Development Services

Customer experience has always been an essential factor in the success of retail companies. Good customer experience can help you find new clients, retain existing ones, and even get back the old ones. However, a bad customer experience (including poor user interface) can negatively affect your brand, sales, and overall success. A recent study shows that 78% of consumers will likely abandon the retailer after three incomplete or late deliveries. On the brighter side, 86% of consumers will pay more if they have a good experience with the brand. So, it’s understandable why many retail companies and eCommerce businesses opt for custom retail software development to improve their sales, conversion rates, and customer satisfaction.

The retail industry itself is highly fast-paced and adopts new advanced technologies in the blink of an eye. This creates strong competitive ground and the necessity to adapt new tech and custom software solutions to answer high demand and maintain a competitive advantage. If you’re considering eCommerce app development or retail software development, this article will explore some of the benefits and best practices for improving customer experience and customer engagement.

Customization for Business’ Specific Needs

Retail and eCommerce software development can be customized for specific requirements, which means you can address your company’s challenges and improve retail operations, processes, and workflows. Unlike off-the-shelf solutions that offer more generic functionalities, personalized software has an approach that perfectly aligns with your company’s objectives.

McKinsey published a study highlighting that 70% of top companies use custom software to gain and maintain competitive advantage by doing things differently than their competitors.

Improved Customer Experience

One of the main reasons why retail businesses work with a retail software development company is good customer experience. Studies show that 74% of website visitors get frustrated when they see irrelevant content, and 57% of them would leave the site due to irrelevant ads popping up. This often happens when retail companies don’t consider customer experience and personalization. Custom retail software development enables businesses to offer personalized recommendations, loyalty programs, an intuitive checkout process, and more. Personalizing your content and online retail stores also shows your commitment to satisfying your customer base.

Preparation for the Future

As your business develops, it will also outgrow preexisting systems (especially if they’re off-the-shelf), and you’ll notice the need for new software. Outdated software can take a toll on your business performance, which can be avoided by working with a retail app development company on custom software. Custom apps are scalable and flexible, which means you can add and remove functionalities as you please, provide regular updates without overcomplicating the software development process, and offer robust security while complying with changing regulations and standards.

Long-Term Cost Saving

The initial investment in an eCommerce software development company may seem high, but it’s necessary to achieve a competitive advantage, match market dynamics, and streamline operations. These factors affect long-term spending and profitability.

With custom retail software development, you can automate processes and routine tasks, streamlining auditing, billing, reporting, and more. As a product of task automation, 90% of workers report increased performance and productivity, which positively affects your long-term profitability. Additionally, custom software improves real-time visibility, which allows companies and warehouses to gain full control over the business processes.

Improved Security

Custom e-commerce solutions are developed with security requirements considered at the most fundamental level. They enable companies to incorporate high levels of security features, such as two-factor authentication, encryption, and routine security updates, to guard crucial consumer information. Such a strategy helps minimize the chance of hacks and increase the level of clientele confidence. Look for retail app development services that provide insights from certified developers like Glorium Technologies to help you adhere to global standards and regulations and provide ongoing support.

How to Set the Stage for Retail Software Development?

Creating custom software for retail and eCommerce companies requires specific and essential steps, a team of professional developers and designers, as well as QA engineers and PMs, and more. In this section of the article, we’ll explore the necessary steps you should take to prepare for the development process and be ready to work with a retail software development company.

• Choose the team: We bring together a team of specialists, including developers, project managers, UI/UX designers, QA specialists, and necessary experts, depending on the type of software
• Plan your budget: This step is going to be difficult since most of the initial calculations don’t match the final spending, so we recommend scheduling a free consultation with our team to discuss your vision and receive the approximate scope of your project
• Plan the design: As we discussed earlier, personalized and intuitive design helps keep customers engaged and coming back for more. Our UI/UX designers craft intuitive interfaces that swiftly guide users to the next steps and allow them to personalize their spaces on your online store
• Plan the development process: Whether you hire your in-house team, work with a retail app development company, or outstaff your tech team, you need to prepare for the development process. This includes drafting the tech stack, organizing the team, and writing code
• Testing: Don’t deploy your new software without testing it. No system exists without some slight bugs or errors, but consider that retail industry consumers are highly likely to abandon carts and sites if they encounter errors
• Plan maintenance: Custom software (and off-the-shelf) requires regular updates and maintenance. Off-the-shelf solutions often have scheduled updates, but custom software needs more engagement. We recommend working with a professional retail software development company for ongoing support

How Can Glorium Technologies Help?

Glorium Technologies is an expert retail software development company with experience in IT and software development since 2010. We help companies turn their visions into realities. Our certified developers, highly skilled designers, and QA engineers can also help you achieve your goals. Schedule a free consultation with our experts to discuss your project—no commitment is needed; it’s completely free, and you’ll get valuable insights from experienced professionals.